Shipping ProtectionUpdated 13 hours ago

What is Shipping Protection and why do I need it/ how does it work?

Shipping Protection is like a little extra insurance you can grab when you're checking out. It's there to cover you if your order gets lost, stolen or damaged while it's on its way. If something goes wrong during shipping, just file a claim and you'll get your money back. 

How much does it cost?  

Shipping Protection costs 2% of the order value or $2 per order, whichever is higher. You can add it at checkout to cover your order. 

What exactly does it cover?  

Shipping Protection covers orders that have been damaged, lost in transit, stolen and/or gone missing.

When should I file a claim?  

You can file a claim if your order is lost, stolen, or damaged. The exact timing depends on the specific issue (see below). 

If your item shows as ‘delivered’ and is damaged, you don’t need to wait to file a claim. 

Package Lost 

1. Your item was shipped. 
2. Your item was not delivered. 
3. You can file a claim if it’s at least 1 day past the expected delivery date or 10 days after the original shipping date. 
4. You must file a claim within 9 months of either the delivery date or the shipping date + 10 days. 

 Package Stolen 

1. Your item was shipped. 
2. Your item was marked as delivered. 
3. You can file a claim if it's at least one day after the delivery date. 
4. You must file the claim within 9 months of the delivery date. 

Item Damaged 

1. Your item was shipped. 
2. Your item was delivered. 
3. You can file a claim if it's at least 10 days after shipping date 
4. You must file the claim within 30 days of the delivery date. 

How do I submit a claim if I added Shipping Protection?

You can file a Shipping Protection claim the same place you return an item. 

https://fentybeautyshop.myshopify.com/apps/returns 

How long does the claim process take?  

Most claims are approved within 24 hours but may take up to 3 business days. We’ll keep you in the loop via email. You’ll get an email when you start a claim and another one telling you if it’s approved or denied. If the insurance peeps need more info, they’ll send you an email about that too.

Is there a maximum coverage amount?  

The maximum coverage amount is $3,000 USD for the total cart.

How will I know if my claim is approved?  

You’ll get an email telling you whether your claim has been approved or not. 

Is my shipping protection refundable or can I remove it after purchase?  

Yes! Before your order ships, contact customer support and we’ll refund your Shipping Protection cost.