# fentybeautyshop

> Public Help Center articles for fentybeautyshop.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [What is your return policy?](https://fenty.gorgias.help/en-US/what-is-your-return-policy-1085425.md): We want you to love your Fenty Beauty purchase! If for any reason you need to make a return, you can easily start the process by visiting our Returns Center. If you don't absolutely love your purchase, we offer free pre-paid returns for all for activ
- [How do I make a return for my U.S. order?](https://fenty.gorgias.help/en-US/how-do-i-make-a-return-for-my-us-order-1084836.md): How to Return Your Item(s) – U.S. Orders. Visit our Returns Center and select the item(s) you’d like to return, along with the reason for each. Please be sure to select all items you want refunded—any items not listed won’t be processed. Pack your re
- [How do I make a return for my international Order?](https://fenty.gorgias.help/en-US/how-do-i-make-a-return-for-my-international-order-1085427.md): For all other international orders, kindly reach out to our International Customer Service team for assistance.Please note:. We’re unable to accept returns on items with hazmat shipping restrictions (like Fenty Eau de Parfum or Liquid Killawatt). In
- [Can I exchange an Item?](https://fenty.gorgias.help/en-US/can-i-exchange-an-item-1097843.md): At this time, we don’t offer exchanges—but we’d be happy to help with a return instead. You can start the process anytime through our Returns Center.
- [Can I return an online order in-store?](https://fenty.gorgias.help/en-US/can-i-return-an-online-order-in-store-2388641.md): No, so sorry! If you purchased directly from www.fentybeauty.com, your return must be completed online. The good news—it’s super simple! Just visit our Help Center for step-by-step return instructions.
- [How do I return a Fenty Beauty item purchased through TikTok Shop?](https://fenty.gorgias.help/en-US/how-do-i-return-a-fenty-beauty-item-purchased-through-tiktok-shop-2404530.md): All TikTok Shop orders must be returned directly through TikTok Shop. To start a return, open the TikTok app, go to your profile, tap “Orders,” select the item you’d like to return, and follow the steps provided. Please note, returns for TikTok Shop
- [How long does it take to receive a refund for a TikTok Shop return?](https://fenty.gorgias.help/en-US/how-long-does-it-take-to-receive-a-refund-for-a-tiktok-shop-return-2404564.md): Refunds for TikTok Shop returns are typically processed within 3–5 business days after your return is approved. The exact time may vary depending on your bank or payment provider. For further help, please reach out to us directly through TikTok Shop
- [Are TikTok Shop purchases eligible for exchanges?](https://fenty.gorgias.help/en-US/are-tiktok-shop-purchases-eligible-for-exchanges-2404565.md): At this time, TikTok Shop purchases are not eligible for exchanges. If you’d like a different item, shade, or product, we recommend returning your original order through TikTok Shop and placing a new order.
- [How long do I have to return an item?](https://fenty.gorgias.help/en-US/how-long-do-i-have-to-return-an-item-2407193.md): You may return any Fenty Beauty product within 30 days from the purchase date. For more information and to start your return, please see our Return Policy.
- [Can I cancel my order ?](https://fenty.gorgias.help/en-US/can-i-cancel-my-order-1085443.md): Once an order has been placed, we’re not able to modify or cancel it. We recommend double-checking your shipping details, items, and quantities before completing your purchase to be sure everything is just right.
- [Can I edit my order?](https://fenty.gorgias.help/en-US/can-i-edit-my-order-1085445.md): Once an order is placed, we’re unable to make changes to it. We recommend reviewing your order carefully before checkout to make sure your shipping details, items, and quantities are correct.
- [Can I check the status on my order?](https://fenty.gorgias.help/en-US/can-i-check-the-status-on-my-order-1085487.md): You can check the status of your order and view your full Order History by visiting the Orders page under My Account. Please note that your Order History will update once your items have shipped.
- [Do you offer gift cards?](https://fenty.gorgias.help/en-US/do-you-offer-gift-cards-2345014.md): Yes! Fenty Beauty E-Gift Cards can be purchased online here and sent directly to a recipient via email. Cards are available in amounts from $25 to $200, and the recipient will receive an email within 24 hours of purchase. E-Gift Cards can be redeemed
- [Can I modify or cancel my TikTok Shop order after checkout?](https://fenty.gorgias.help/en-US/can-i-modify-or-cancel-my-tiktok-shop-order-after-checkout-2404531.md): Once your order is placed on TikTok Shop, it cannot be modified or canceled. We recommend double-checking your shipping address, payment method, and items in your cart before completing checkout.
- [Where is my Tiktok Shop order?](https://fenty.gorgias.help/en-US/where-is-my-tiktok-shop-order-1097857.md): Once your order ships, you can track it right in the TikTok app. Just go to your profile, tap “Orders”, and select the order you’d like to track. You’ll see the latest shipping updates and estimated delivery date there. You’ll also receive shipping u
- [How do I place an order through TikTok Shop?](https://fenty.gorgias.help/en-US/how-do-i-place-an-order-through-tiktok-shop-2404410.md): You can shop Fenty Beauty directly on TikTok! Just head to our official Fenty Beauty TikTok Shop, browse your favorite products, and tap “Buy Now” or “Add to Cart.” Once you’re ready to checkout, follow the prompts to enter your shipping and payment
- [Why was my TikTok Shop order canceled?](https://fenty.gorgias.help/en-US/why-was-my-tiktok-shop-order-canceled-2404566.md): TikTok Shop may automatically cancel orders for a few reasons, such as:. Payment issues (e.g., declined or unverified payment method). Out-of-stock or unavailable items. Shipping or address errors. If your order was canceled, you’ll receive a notific
- [My package was marked delivered but I didn’t receive it.](https://fenty.gorgias.help/en-US/my-package-was-marked-delivered-but-i-didn%E2%80%99t-receive-it-2406758.md): We’re so sorry to hear that! Please contact us so we can further assist you. When reaching out, be sure to have your order number ready (it will start with FNT) so we can quickly locate your order details. You can email us anytime at customerservice@
- [Do you offer free shipping?](https://fenty.gorgias.help/en-US/do-you-offer-free-shipping-1085453.md): FREE Standard Shipping – Contiguous USA. FentyBeauty.com account holders: Enjoy free Standard Shipping on all merchandise orders! Please allow 4–8 business days for processing and delivery. This benefit applies to orders placed after creating your ac
- [When will I receive my order?](https://fenty.gorgias.help/en-US/when-will-i-receive-my-order-1085454.md): To have your order start processing the same day, please place it by 12 PM ET. Orders typically take 1–2 business days to process, and delivery times apply to orders placed Monday through Friday.
- [What if my order is missing an item?](https://fenty.gorgias.help/en-US/what-if-my-order-is-missing-an-item-1085499.md): If an item is missing from your order, we’re here to help! Please reach out to us at 1-855-440-7474 or customerservice@fentybeauty.com, and let us know which item is missing. We’ll do everything we can to resolve it quickly and get you back to glowin
- [What if I received the incorrect item?](https://fenty.gorgias.help/en-US/what-if-i-received-the-incorrect-item-1085500.md): Oh no! We’re so sorry that you received the wrong item! Please contact us at 1-855-440-7474 or customerservice@fentybeauty.com, and we’ll make sure this gets sorted out quickly. To help us assist you faster, kindly include a photo of the item and a c
- [Do you ship internationally?](https://fenty.gorgias.help/en-US/do-you-ship-internationally-1085506.md): We offer Express and Standard shipping for international orders. Where available, you can select your preferred shipping method at checkout. Import duties, taxes, and fees will be calculated in your chosen currency during checkout. For international
- [Do you offer expedited shipping?](https://fenty.gorgias.help/en-US/do-you-offer-expedited-shipping-1177861.md): Yes! We offer 2-day shipping for U.S. orders, with the exception of items classified as hazmat (like Fenty Eau de Parfum or Liquid Killawatt), which must ship via Standard Ground Shipping due to regulations. Please also allow 1–2 business days for pr
- [How long does shipping take for TikTok Shop orders?](https://fenty.gorgias.help/en-US/how-long-does-shipping-take-for-tiktok-shop-orders-2404663.md): Please allow 1–2 business days for order processing. Delivery times are based on orders placed Monday–Friday and typically take 4–8 business days to arrive, depending on your location.
- [Will I be charged customs or import fees for international orders?](https://fenty.gorgias.help/en-US/will-i-be-charged-customs-or-import-fees-for-international-orders-2407207.md): The taxes and duties are determined based on the products being purchased and the regulations of the country they are being sent to. Typically, if there are taxes and duties necessary to ship your products outside the U.S., those will be applied duri
- [Shipping Protection](https://fenty.gorgias.help/en-US/shipping-protection-2571660.md): Shipping Protection is like a little extra insurance you can grab when you're checking out. It's there to cover you if your order gets lost, stolen or damaged while it's on its way.
- [Can we get Fenty Beauty products Internationally?](https://fenty.gorgias.help/en-US/can-we-get-fenty-beauty-products-internationally-1085496.md): Of course! FentyBeauty.com ships internationally to over 150 countries. You can also find Fenty Beauty at select Sephora stores in the U.S., Canada, Mexico, France, Spain, Denmark, Sweden, Thailand, Malaysia, Australia, Singapore, and the Middle East
- [Are products available in store?](https://fenty.gorgias.help/en-US/are-products-available-in-store-1085497.md): Shop Fenty Beauty In-Store. IN STORE & ONLINESephora – View Sephora LocationsAvailable in: Australia, Bahrain, Bulgaria, Canada, Czech Republic, Denmark, France, Germany, Greece, Indonesia, Italy, Kuwait, Malaysia, Mexico, Poland, Portugal, Qatar, Ro
- [Can I get a product that is out of stock?](https://fenty.gorgias.help/en-US/can-i-get-a-product-that-is-out-of-stock-1085498.md): We work hard to restock your favorites as quickly as we can! In the meantime, you can sign up for an email alert by visiting the product page and clicking “Notify Me.” That way, you’ll be the first to know when your must-have item is back in stock.
- [Do you offer free samples?](https://fenty.gorgias.help/en-US/do-you-offer-free-samples-1085501.md): We love treating our shoppers! Many online orders come with a free sample or two. We’ll keep you updated the next time Fenty Beauty runs this kind of promotion—so make sure you’re on our email list to be the first to know!
- [Are your products Vegan?](https://fenty.gorgias.help/en-US/are-your-products-vegan-1085502.md): Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance are cruelty-free. We never test on animals, and we do not allow our suppliers to do so on our behalf. While many of our products are free from animal byproducts, Fenty Beauty is not fully vega
- [Are your products Gluten Free?](https://fenty.gorgias.help/en-US/are-your-products-gluten-free-1085503.md): Yes! Fenty Beauty, Fenty Skin, Fenty Hair, and Fenty Fragrance products are all formulated without gluten-derived ingredients. Additionally, no detectable levels of gluten are introduced during the manufacturing process.
- [Are Fenty Beauty products safe to use while nursing or pregnant?](https://fenty.gorgias.help/en-US/are-fenty-beauty-products-safe-to-use-while-nursing-or-pregnant-1102546.md): We’ve got you! Your health and safety always come first. While our products are made with high-quality ingredients, we recommend checking in with your doctor or dermatologist before using them during pregnancy or while nursing. For extra peace of min
- [Do you offer gift options, wrapping, or gift messages?](https://fenty.gorgias.help/en-US/do-you-offer-gift-options-wrapping-or-gift-messages-2357798.md): We’re so sorry, but at this time we don’t offer gift wrapping or personalized gift message options with orders. That said, it doesn’t mean we won’t in the future! We’re always looking for ways to enhance your shopping experience, so stay tuned for up
- [Do you have seasonal sales?](https://fenty.gorgias.help/en-US/do-you-have-seasonal-sales-2388642.md): Yes! We do offer seasonal sales!. If you’re not already, we highly recommend signing up for our newsletter to be the first to know about upcoming sales and promotions. You can subscribe by scrolling to the bottom of our website and entering your emai
- [What is the shelf life of Fenty Beauty products?](https://fenty.gorgias.help/en-US/what-is-the-shelf-life-of-fenty-beauty-products-2407200.md): The general shelf life of our products is 12 months after they have been opened. If a product is unopened, most Fenty Beauty products have a shelf life of up to 3 years, though this can vary depending on the specific product. For best results, always
- [Where is Sales Tax charged?](https://fenty.gorgias.help/en-US/where-is-sales-tax-charged-1085530.md): Within the United States, sales tax is applied to orders shipping to the following states:AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NV, NY, OH, OK, PA, RI, SC, TN, TX, UT, VA, VT, WA,
- [Savage X Subscriptions](https://fenty.gorgias.help/en-US/savage-x-subscriptions-1177793.md): If your inquiry is about a Savage X subscription, their dedicated customer service team will be happy to help! You can reach them directly at:. 📞 1 (855) 728-2439
- [Do you offer product subscriptions?](https://fenty.gorgias.help/en-US/do-you-offer-product-subscriptions-1177830.md): Yes! If the item qualifies, you’ll see the option to set it up as a subscription when placing your order (please note, not every item is eligible). Managing your subscription is easy:1. Log in to your Fenty Beauty account.2. Head to the "My Subscript
- [How long does it take to process my refund?](https://fenty.gorgias.help/en-US/how-long-does-it-take-to-process-my-refund-2344738.md): Refunds are typically processed within:. 3–5 business days for U.S. orders. 7–10 business days for international orders. If your original payment was made with an international credit card, PayPal, or any third-party payment service, please allow up
- [Can I cancel my subscription?](https://fenty.gorgias.help/en-US/can-i-cancel-my-subscription-2357797.md): Yes! You can cancel your Fenty Beauty subscription at any time by logging into your Fenty Beauty account. Once logged in, go to your subscription settings where you’ll have the option to cancel. If you need assistance, our Customer Experience Team wi
- [Do you offer student, military, or pro discounts?](https://fenty.gorgias.help/en-US/do-you-offer-student-military-or-pro-discounts-2388496.md): Not at the moment. That doesn’t mean we won’t ever expand to military or pro discounts in the future, so stay tuned!
- [What are the Official social media handles for Fenty Beauty?](https://fenty.gorgias.help/en-US/what-are-the-official-social-media-handles-for-fenty-beauty-1102319.md): INSTAGRAM: FENTYBEAUTY - FENTYSKIN - FENTYHAIR. SNAP: FENTYBEAUTY - FENTYSKIN - FENTYHAIR. FACEBOOK: FENTYBEAUTY - FENTYSKIN - FENTYHAIR. TWITTER: FENTYBEAUTY -FENTYSKIN - FENTYHAIR. YOUTUBE: FENTYBEAUTY - FENTYSKIN - FENTYHAIR. TIKTOK: FENTYBEAUTY -
- [Are you accepting PR or influencer collaboration requests?](https://fenty.gorgias.help/en-US/are-you-accepting-pr-or-influencer-collaboration-requests-2357800.md): At this time, we are not accepting collaboration or PR requests. If this changes in the future, we’ll be sure to share updates through our email Insider’s newsletter and on our official social media channels. We truly appreciate your interest in work