Manage Order

Can I cancel my order ?

Once an order has been placed, we’re not able to modify or cancel it. We recommend double-checking your shipping details, items, and quantities before completing your purchase to be sure everything is just right.

Can I edit my order?

Once an order is placed, we’re unable to make changes to it. We recommend reviewing your order carefully before checkout to make sure your shipping details, items, and quantities are correct.

Can I check the status on my order?

You can check the status of your order and view your full Order History by visiting the Orders page under  My Account. Please note that your Order History will update once your items have shipped.

Do you offer gift cards?

Yes! Fenty Beauty E-Gift Cards can be purchased online here and sent directly to a recipient via email. Cards are available in amounts from $25 to $200, and the recipient will receive an email within 24 hours of purchase. E-Gift Cards can be redeemed

Can I modify or cancel my TikTok Shop order after checkout?

Once your order is placed on TikTok Shop, it cannot be modified or canceled. We recommend double-checking your shipping address, payment method, and items in your cart before completing checkout.

Where is my Tiktok Shop order?

Once your order ships, you can track it right in the TikTok app. Just go to your profile, tap “Orders”, and select the order you’d like to track. You’ll see the latest shipping updates and estimated delivery date there. You’ll also receive shipping u

How do I place an order through TikTok Shop?

You can shop Fenty Beauty directly on TikTok! Just head to our official Fenty Beauty TikTok Shop, browse your favorite products, and tap “Buy Now” or “Add to Cart.” Once you’re ready to checkout, follow the prompts to enter your shipping and payment

Why was my TikTok Shop order canceled?

TikTok Shop may automatically cancel orders for a few reasons, such as:. Payment issues (e.g., declined or unverified payment method). Out-of-stock or unavailable items. Shipping or address errors. If your order was canceled, you’ll receive a notific

My package was marked delivered but I didn’t receive it.

We’re so sorry to hear that! Please contact us so we can further assist you. When reaching out, be sure to have your order number ready (it will start with FNT) so we can quickly locate your order details. You can email us anytime at customerservice@